Abstract
There is need for ICT in the Free State public transportation system and for its implementation to be successful, information is needed on the needs of the various stakeholders and assessment of whether those needs are possible to fulfill using ICT solutions. The conventional and traditional poor quality transportation system needs to be improved. ICTs have shown to be the ultimate solution to most public transport problems. For successful ICT integration, implementation and operation of these ICT solutions to improve the public transportation system challenges may be encountered which has to be addressed. This study investigates the challenges which are likely to be faced by the different stakeholders at the different levels of the integration process.