Abstract
The coronavirus outbreak is first and foremost a human calamity, severely affecting the health of millions of people around the globe. It is also having a significant impact on the national and global economy. As this crisis has a two-sided negative impact, health, and economy, this makes it hard to manage. A full lockdown of the society can help control the spread of the infection. However, the economy will suffer significantly. On the other side, allowing normal life activities will protect the growth of the economy. But, it will decisively increase the spread of the infection, and consequently, cause a collapse in the whole medical system. In response to the COVID-19 pandemic, this paper presents the development of a real-time crisis management system that is able to holistically control the country's resources at both micro and macro levels. The ultimate goal of this system is to assure the harmonic balance between crucial actions needed for the containment of the coronavirus spread and at the same time protect the national economy from the negative impacts caused by these actions. To achieve this goal, the system will privately monitor users' geo-social interactions to assist in applying a reasonable social distance when it is needed. The system will alert the people who were in interaction with an infected person or area and recommend the appropriate health care provider. In addition to the fine crafted mobile and web interfaces, the proposed system will be equipped with a set of infrastructures such as data warehousing, data mining, maps, and dashboards. These tools will facilitate heterogeneous data management and analytics to efficiently handle the COVID-19 pandemic crisis at various levels of the decision-making process. We present the proposed crisis management system which can significantly contribute to winning the battle with COVID-19.