Abstract
Most organizations main goal is to produce and maintain high quality goods or services. With a comprehensive understanding of the costs related to quality, this goal can be achieved In recent years organizations have been focusing much attention on quality management. There are many different aspects of quality management. This paper focuses on the impact of non-conformance costs on overall quality costs of software projects. For this, a survey was conducted A questionnaire was developed for defining measures, collecting data against those measures and analyzing the collected data through different techniques. On the basis of the collected data and results, we have uncovered some of major non-conformance costs parameters. Our finding indicates that design changes, corrective actions, motivation, customer complaints, etc have significant impact on overall Quality Costs (QC).