Abstract
Currently, organisations find it difficult to design a Decision Support System (DSS) that can predict various operational risks, such as financial and quality issues, with operational risks responsible for significant economic losses and damage to an organisation's reputation in the market. This paper proposes a new DSS for risk assessment, called the Fuzzy Inference DSS (FIDSS) mechanism, which uses fuzzy inference methods based on an organisation's big data collection. It includes the Emerging Association Patterns (EAP) technique that identifies the important features of each risk event. Then, the Mamdani fuzzy inference technique and several membership functions are evaluated using the firm's data sources. The FIDSS mechanism can enhance an organisation's decision-making processes by quantifying the severity of a risk as low, medium or high. When it automatically predicts a medium or high level, it assists organisations in taking further actions that reduce this severity level.