Abstract
Conference Title: 2017 International Conference on Informatics, Health & Technology (ICIHT) Conference Start Date: 2017, Feb. 21 Conference End Date: 2017, Feb. 23 Conference Location: Riyadh, Saudi Arabia This paper presents a process for designing an online Community of Practice (CoP) system for nurses. First, we used Value Sensitive Design by identifying the four features: benefits, harms, future trend, and pervasiveness of the CoP system to stakeholders. Next, we created two personas that represent direct stakeholders. We then incorporated the four features and personas into value scenarios. Based on the needs and barriers of potential users described in the scenarios, we created a paper prototype and evaluated its usability using three approaches: heuristic evaluation (HE), Wizard-of-Oz, and surveys. Our findings from the HE and Wizard-of-Oz methods demonstrated design flaws, as well as users’ needs and barriers in interacting with the prototype. To sum up, this paper demonstrates a design process using personas and Value Sensitive Design. We also show an evaluation process using multiple usability testing methods that could be potentially used in the early stage of development.