Abstract
Citizens of developing countries have been observed to have a low level of trust in their eGovernment services, because of the limited user involvement in the entire development lifecycle of the eGovernment portal. Hence, we are looking for means to improve this emerging concern with a special focus on the Jordanian Government Portal (JGP). This paper aims to contribute to the advancement of eGovernment services provided in developing countries. We proposed a conceptual model on eGovernment adoption and acceptance by integrating and augmenting key notions from the Technology Acceptance Model (TAM3), Information System Success Model (ISSM) and other relevant literature in the field of Management Information Systems (MIS). Based on the model, we have designed empirical studies to investigate how citizens perceive the quality of the JGP, which was used as a case study. A questionnaire survey has been conducted to identify important factors influencing the adoption and acceptance of the e-services supported by the JGP. 352 participants with diverse demographic background were involved in the survey. We analyzed the data to study the relationships between the predictor variables (and their associated attributes) - information quality, system quality, eGovernment readiness and demographics - and the criterion variables - adoption, acceptance, user satisfaction, and intention to use. Overall, the results of our study indicate that the level of education, age and ICT skills are the three most significant social demographic variables in influencing the adoption of the eGovernment portal in Jordan.