Abstract
Heuristic evaluation (HE) is a method designed to help evaluators detect usability issues in any given system. It has gained popularity since it is a discount method, meaning it does not require much time or resources. However, it has been reported that novice evaluators face difficulties when applying HE, and they produce results of poor quality when compared to the results produced by expert evaluators. For years, researchers have worked on improving HE in multiple ways by producing different heuristics, modifying and extending existing heuristics, or addressing and improving certain parts of the HE process. In this work, we provide a set of questions based on Nielsen's heuristics for evaluators to ask themselves while examining the system. This list of questions can facilitate the detection of usability problems in any given system. The list is a result of interviews we conducted with 15 usability experts from both academia and industry.