Abstract
The research investigates the client's perspective of outsourcing vendor information technology (IT) governance practices and service quality. The research uses a cross-sectional survey approach. A total of 100 survey questionnaires were distributed to employees at six client organisations in Malaysia that outsource selected IT functions to a local IT vendor. A total of 92 survey questionnaires were used for analysis. There is evidence to suggest that from client's perspective, vendor IT governance practices impact on service quality in IT outsourcing environment.