Abstract
This study assessed the inclusion of visible privacy statements on Saudi government websites as a measure of Saudi eGovernment's management of privacy and security concerns and surveyed Saudi eGovernment users' perspectives on relevant privacy issues. 174 government websites, or 100% of the websites listed in the Saudi National eGovernment Portal directory, were reviewed. Of these, 44% provided a visible privacy statement, 39% did not present a privacy statement, and 17% could not be accessed. Furthermore, the websites that did present a privacy statement used various terms for the statements, which is inconsistent with the fundamental principles of government website design. Based on related studies, a questionnaire was then developed to assess eGovernment users' level of privacy awareness. Of the 53 questionnaire respondents, 44 were eGovernment users. These users, both male and female, generally demonstrated limited knowledge of their privacy rights. However, they shared similar concerns about sharing their personal information, with male users demonstrating a higher level of concern. To some extent, the users felt unsafe providing their personal information online. Finally, to improve the Saudi eGovernment project, Saudi Arabia should adopt a data protection act and enforce standard terminology for privacy statements across all Saudi government websites.