Abstract
The concept of reengineering can effectively be applied for expeditious and critical redesign of strategic, value-added processes as well as systems, policies and organizational structures to optimize the work flows and productivity of an organization. This paper presents a reengineering effort that has been made in the Special Flight Services Division of Saudi Arabian Airline (SAUDIA). The objective of this work is to design a frame work for the activities of store and procurement departments that leads to the development of an effective and efficient spare parts procurement system for the special flight services aircrafts fleet. The existence of such a system is essential for reducing the repair time of an aircraft waiting on the ground (AOG) for spare parts that are not available in stock. Field data on the repair process of the aircraft have been collected. Process-flow diagrams, process analysis worksheets and data summary charts are prepared as effective tools to get a thorough understanding of the existing process with a view to focus on areas of inefficiencies and causes of delays to identify possible areas of improvements. A drastic reduction in the time (90%) required for repairing the AOG has been achieved through the application of reengineering.