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Role of customer perception to quality of service in power utility management
Conference proceeding

Role of customer perception to quality of service in power utility management

M.A. El-Kady, A.M. Shaalan and A.S. Algarni
The 4th International Power Electronics and Motion Control Conference, 2004. IPEMC 2004, Vol.2, pp.1065-1068 Vol.2
2004

Abstract

Business Continuous production Costs Energy management Environmental economics Power generation economics Power system economics Preventive maintenance Quality management Quality of service
The introduction of de-regulation and the breakup of generation resulted in attention being directed towards the customer perception. This work presents a framework, which includes both tangible and intangible costs associated with electricity service provision.

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