Abstract
This paper studies the term "workflow", together with its roots and components. The experiences of the author are based on his full-time job as an executive consultant at King Abdullah Institute for Research and Consulting Studies (KAI) and these experiences have generated best practices and implementations in the field of Organisational Development (OD). The researcher argues that the term "workflow" should be considered as a main factor in the business operations and success of OD projects. The main research focus is: "What are the components of workflow? Improving each component of the workflow umbrella means improving the workflow itself; equally, improving the workflow itself leads to the improvement of all components. Thus, performance will be more effective and efficient". The contribution of this paper is that it demonstrates how to understand workflow components using visual methodologies as these increase opportunities for improving performance which, in turn, enhance the possibility of a business succeeding in its own market, not just locally but abroad as well. Also, performance improvement leads to entrepreneurship. The main outcome of this paper is the production of a comprehensive model of workflow which has been reviewed by several universal experts. This paper is divided into three parts to offer a clear interpretation of the argument. After an introduction, a workflow portfolio is presented; this is followed by a visualisation of workflow components. Finally, conclusions and recommendations are provided. [PUBLICATION ABSTRACT]