Abstract
Social media sites are considered one of the most important sources of data in many fields, such as health, education, and politics. While surveys provide explicit answers to specific questions, posts in social media have the same answers implicitly occurring in the text. This research aims to develop a method for extracting implicit answers from large tweet collections, and to demonstrate this method for an important concern: the problem of heart attacks. The approach is to collect tweets containing "heart attack" and then select from those the ones with useful information. Informational tweets are those which express real heart attack issues, e.g., "Yesterday morning, my grandfather had a heart attack while he was walking around the garden." On the other hand, there are non-informational tweets such as "Dropped my iPhone for the first time and almost had a heart attack." The starting point was to manually classify around 7000 tweets as either informational (11%) or non-informational (89%), thus yielding a labeled dataset to use in devising a machine learning classifier that can be applied to our large collection of over 20 million tweets. Tweets were cleaned and converted to a vector representation, suitable to be fed into different machine-learning algorithms: Deep neural networks, support vector machine (SVM), J48 decision tree and naive Bayes. Our experimentation aimed to find the best algorithm to use to build a high-quality classifier. This involved splitting the labeled dataset, with 2/3 used to train the classifier and 1/3 used for evaluation besides cross-validation methods. The deep neural network (DNN) classifier obtained the highest accuracy (95.2%). In addition, it obtained the highest F1-scores with (73.6%) and (97.4%) for informational and non-informational classes, respectively.