Abstract
•Cloud computing services offer cost-effective, secure, flexible, and sustainable services.•The adoption of cloud computing services is limited despite their proven benefits.•We present a review of the factors influencing the acceptance of cloud-based technologies.•We show much of the literature has emphasized the technical aspects of technology adoption.•We identify the most critical factors affecting organizational attitude toward cloud technology adoption.
Cloud computing services such as file storage and big data analytics offer cost-effective, secure, flexible, and sustainable services to their users. Despite their benefits, the adoption of many cloud services is still limited, and many organizations are hesitant to adopt cloud technologies for several reasons. Researchers have used innovation adoption theories to explore the factors influencing users’ decisions toward accepting and using a new information system. This study presents a systematic review of the factors influencing organizational decisions concerning the acceptance of cloud-based technologies using the technology-organization-environment (TOE) framework. We analyze, integrate, and classify these factors and show that much of the literature has emphasized the technical aspects of technology adoption, such as cloud security. We further show factors like top management support, relative advantage, cloud complexity, and competitive pressure are the most critical factors affecting organizational attitude toward cloud technology adoption.