Abstract
Radiology divisions at hospitals face great difficulties to meet the core of the administrative expectations, including serving patients in timely fashion. This gives rise to the need for full review and evaluation of the system in place. One of the top evaluation criteria of any medical institution is the quality of service provided at the same time satisfying the patient needs. This study includes applying discrete event simulation as a management tool. Data related to the processing time were collected. Other data related to the arrival time were retrieved from records over a period of one year. A model was developed and the outcomes provided the hospital management team with a tool to make an efficient administrative decision resulting in improving the quality of the scanning services. Improvement on the operating system was achieved by reducing the patient waiting period and enhancing the quality of the provided service. The main contribution of this study is gearing towards evaluating the efficiency of applying Arena simulation software to a radiology department within a healthcare system. This process is carried out in conjunction with trade-off analysis in decision-making process of the operations of MRI radiology departments. This study is based on optimizing techniques to facilitate the decision-making process at a higher management level.