Abstract
Freight carriers experience major challenges while operating in highly dense inner-city areas. Timely deliveries are crucial for the success of businesses and for the long-term economic growth of metropolitan areas. Previous freight studies have paid little attention to the characteristics of freight movements in a highly dense urban context. Accordingly, this study sought to quantify the operational practices for freight carriers that deliver light parcels to inner-city business receivers. Direct insights were collected using semistructured interviews and an online survey with freight carriers in Melbourne, Australia. The intent was to describe the delivery trips and vehicle types involved in this unique segment. An assessment of operational challenges to the efficiency of freight carriers is presented in the study. In general, freight deliveries to inner-city receivers are characterised by underutilised transport capacity along with a large number of delivery stops. The findings shed light on the challenges that couriers encounter in congested inner-city areas.