Abstract
This paper deals with the steady state behavior of an M/G/1 retrial queue with two successive phases of service and general retrial times under Bernoulli vacation schedule for an unreliable server. While the server is working with any phase of service, it may breakdown at any instant and the service channel will fail for a short interval of time. The primary customers finding the server busy, down, or on vacation are queued in the orbit in accordance with the FCFS (first come, first served) retrial policy. After the completion of the second phase of service, the server either goes for a vacation of random length with probability p or serves the next unit, if any, with probability (1 - p). For this model, we first obtain the condition under which the system is stable. Then, we derive the system size distribution at a departure epoch and the probability generating function of the joint distributions of the server state and orbit size, and prove the decomposition property. We also provide a reliability analysis of this model, which is one of the chief objectives of the paper. Finally, numerical illustrations show how the performance measures obtained are used to manage the system.