Abstract
The research examines the accuracy of current solution models for the Arabic text sentiment classification, including traditional machine learning and deep learning algorithms. The main aim is to detect the opinion and emotion expressed in Telecom companies' customers tweets. Three supervised machine learning algorithms, Logistic Regression (LR), Support Vector Machine (SVM), and Random Forest (RF), and one deep learning algorithm, Convolutional Neural Network (CNN) were applied to classify the sentiment of 1098 unique Arabic textual tweets. The research results show that deep learning CNN using Word Embedding achieved higher performance in terms of accuracy with F1 score = 0.81. Furthermore, in the aspect classification task, the results reveal that applying Part of Speech (POS) features with deep learning CNN algorithm was efficient and reached 75 % accuracy using a dataset consisting of 1277 tweets. Additionally, in this study, we added an additional task of extracting the geographical location information from the tweet content. The location detection model achieved the following precision values: 0.6 and 0.89 for both Point of Interest (POI) and city (CIT).