Abstract
Capability Maturity Model Integration (CMMI) is a world-renowned framework for software process improvement, which specifies "What-To-Do" in terms of requirements. However, it leaves the "How-To-Do" part regarding implementation to implementers. The software industry especially software SMEs (SSMEs) faces difficulties in implementing the Specific Practices (SPs) of Various Process Areas (PAs). Configuration Management Process Area (CM-PA) is usually ignored despite its acknowledged importance in the software development process. Establishing integrity is one of the three Specific Goals (SGs) that CMMI ver. 1.3 requires for successful implementation of CM-PA. This goal is achieved through the implementation of two SPs (i.e., 3.1 and 3.2). In order to enable aforesaid SSMEs, pertinent research work regarding the implementation of PAs at CMMI Level-II was studied and Workflow Models (WFMs) were devised after sifting through all the relevant material. The models were assessed through Expert Panel Review (EPR) and further confirmed by conducting case studies. This work also contributes to the implementation of CM-PA. The results from EPR and case studies are promising since they not only testifies the clarity, learnability, usability, usefulness of the models but also proves its applicability to SSMEs. The proposed WFMs have a strong theoretical basis and practically proven. More industrial case studies are suggested to evaluate models for the upcoming versions of CMMI frameworks.