Abstract
The Capability Maturity Model Integration (CMMI) is a renowned Software Process Improvement (SPI) framework. Research studies have revealed that CMMI adoption needs a lot of resources in terms of training, funds, and professional workers. However, the software SMEs (SSMEs) have few resources and cannot adopt CMMI. One of the challenges of adopting CMMI is that CMMI tells "What to do?" as requirements to be met, and leaves "How to do?" to the implementers. The software industry especially SSMEs faces difficulties in successfully implementing various process areas (PAs) particularly Configuration Management Process Area (CM-PA). SG-2 (Track and control changes) is one of the important Specific Goals (SGs) required by CMMI to successfully implement CM-PA. As a starting point, we have achieved this SG by implementing its two contributing Specific Practices (SPs). The proposed WFMs were validated through an Expert Panel Review (EPR) process. In addition, a case study approach was used for the evaluation. The results showed that the models are useful, easy to use, supportive in the achievement of SG-2, and applicable to SSMEs. It is worth mentioning that this research work has not only contributed to the implementation studies but also added to the empirical software engineering body of knowledge.