Abstract
Purpose - This paper aims to investigate the impact of pay on job satisfaction. Moreover, it studies the changes in the structure of the work force, as well as in the way work is done, on the pay to job satisfaction relationship.
Design/methodology/approach - A confirmatory survey is conducted, and results are presented.
Findings - The study suggests that gender is a variable affecting the relationship of pay to employees' job satisfaction. It highlights the roles of education and training in user participation and system usage. The study investigates the current situation in Lebanese commercial banks.
Research limitations/implications - The outcome of the study could have significant implications on managerial decision-making in the process of implementing novel technologies in banks. It also points to policy changes needed at the human resource management levels.
Practical implications - The study findings suggest a needed change at the policy-making levels of corporate human resource management, as more and more employees are becoming extensive information system users on the job.
Social implications - If the suggested practical implications are applied, the social implications derived there from will generate a social drift in attitude toward gender differentials.
Originality/value - The paper is based on a large sample collection from the services sector, commercial banking in Lebanon. The quantitative survey results highlight a number of correlations and tests a suggested model. It puts forth a linear relationship between the different variables under consideration and suggests recommendations for practitioners.