Abstract
Services in cloud computing run under specified constraints defined in Service Level Agreement (SLA) which becomes the basic core that guarantee the Quality of Service (QoS). However, the ambiguity in agreement terms makes the consumer face new challenges especially in understanding and analyzing SLA document. These challenges increasingly rise when the consumer uses services from multiple providers; since each one has its own SLA terminology. In this paper, we have significantly automated the process of managing and analyzing cloud SLA using semantic web technologies like OWL (Ontology Web Language), SWRL (Semantic Web Rule Language) and SQWRL (Semantic Query-Enhanced Web Rule Language). We describe the cloud SLA modeling and analyzing approach that assists consumers automatically analyze terms of various SLA documents. A prototype implementation demonstrates the feasibility and the efficiency of our approach.