Abstract
Due to multitudes factors like rapid change in technology, customer needs, and business trends, the software organizations are facing pressure to deliver quality software on time. To address this concern, the software industry is continually looking the solution to improve processing timeline. Thus, the Development and Operations (DevOps) has gained a wide popularity in recent era, and several organizations are adopting it, to leverage its perceived benefits. However, companies are facing several problems while executing the DevOps practices. The objective of this work is to identify the DevOps success factors that will help in DevOps process improvement. To accomplish this research firstly, a systematic literature review is conducted to identify the factors having positive influence on DevOps. Secondly, success factors were mapped with DevOps principles, i.e., culture, automation, measurement, and sharing. Thirdly, the identified success factors and their mapping were further verified with industry experts via questionnaire survey. In the last step, the PROMETHEE-II method has been adopted to prioritize and investigate logical relationship of success factors concerning their criticality for DevOps process. This study's outcomes portray the taxonomy of the success factors, which help the experts design the new strategies that are effective for DevOps process improvement.