Abstract
The paper discusses actual task of ensuring the quality of services in information networks with fractal traffic. The generalized approach to traffic management and quality of service based on the account of multifractal properties of the network traffic is proposed. To describe the multifractal traffic properties, it is proposed to use the Hurst exponent, the range of generalized Hurst exponent and coefficient of variation. Methods of preventing of network overload in communication node, routing cost calculation and load balancing, which based on fractal properties of traffic are presented. The results of simulation have shown that the joint use of the proposed methods can significantly improve the quality of service network.