Abstract
Background: On March 11, 2020, the World Health Organization declared COVID-19 to be a global pandemic. This prompted many countries, including Saudi Arabia, to suspend students' atten-dance at schools and to start distance education. This sudden shift in the educational system has affected students' learning, particularly for d/Deaf and hard-of-hearing (d/Dhh) students, who have unique language and communication needs. Aim: This study explores the challenges and support methods for d/Dhh students during their distance education in Saudi Arabia. Methods: A qualitative research study using semistructured interviews was conducted with 37 parents of d/Dhh students to answer the research questions. Results: Three themes emerged from the parents' responses: (1) the challenges faced by d/Dhh students in distance education; (2) the specific needs of d/Dhh students in distance education; and (3) the supports provided to d/Dhh students in distance education. Conclusions: Distance education is a strategic choice, and parents must be informed about how to use the Madrasati e-learning platform effectively by providing solutions and supports. Addi-tionally, d/Dhh students require various forms of ongoing support from both their families and schools to ensure that they succeed and benefit from their experiences.