Abstract
Vocational training among flight attendants is of critical importance because they take care of millions of passengers annually. But many studies and safety articles noted deficiencies of flight attendants in dealing successfully with emergencies due to inadequate vocational training. The researchers suggest that expertise among flight attendants can be enhanced through following the in-flight safety assurance model and based on Gagne' design model. Therefore, the researchers suggest that due to traditional training of flight attendants they will use vocational systematic interactive multimedia instruction with reflection and review to measure their effect on flight attendants' performance. The sample of the study included 70 flight attendants divided into two crews. One crew studied vocational systematic instruction with reflection and review and the other crew did not use reflection and review. Data was analyzed using ANCOVA. The findings showed that VSIMI + RR and the VSIMI methods were equally effective in improving mastery in the cabin vocational safety knowledge and skills and in enhancing vocational safety knowledge in the contexts of verbal information and intellectual skills but review and reflection activities conducted by the supervisors did not significantly contribute to the gain of the cabin vocational SKS among the flight attendants. These findings suggest the VSIMI with RR should be adopted for the training and maintenance of expertise of flight attendants. RR did not work as expected; so further research should be conducted. Gagnes' theory of hierarchical learning along with instructional systematic design (ISD) should be used for the rest of aircraft types and all the safety manual. In addition, this study used two domains out of the five domains of learning by Gagne. Future research should use all the five domains including psychomotor which could measure certain variables inside the aircraft or in mock facilities in the training center.