Abstract
This study was aimed to evaluate the application of software metrics used by the software enterprises present in Saudi Arabia. Extensive literature reviews were conducted to comprehend the current body of knowledge on the use of software metrics in Saudi enterprises. These literature review and studies elapsed approximately two decades. Based on the drawbacks, shortcomings, and fallacies of the existing studies a series of interview questionnaires were developed. Interviews were conducted for collection of real-time and actual data. Around seven Saudi enterprises were selected, and each enterprise was considered and regarded as a unit, and the manager of the enterprise was acting as a unit for our case study. 40 managers were interviewed, and their responses were analyzed. Respondents' responses indicate that the software is useful enough to support business processes. In an attempt to assess the complexity of implementing this software, effective feedback was received, suggesting that there is a lack of communication between the developers and managements’ intent. Moreover, the findings of this study showed that the organization need to give more attention to quality and productivity management. In addition, the results indicate that when agile development is undertaken through software effectiveness, the enterprise's services are implemented appropriately.