Abstract
The purpose of this paper is to provide an empirical examination of the factors affecting voluntary eService adoption in a public sector work environment. The model examined was constructed following a thorough review of relevant literature on technology adoption through the framework of Theory of Interpersonal Behaviour. Structural equation modelling was used to examine a model assessed through participant responses to survey data for a sample of 515 respondents working in Australian City Councils. The results indicate that an individual's attitudes and beliefs have a significant influence on eService utilisation. Results also suggest that organisational conditions such as training, leadership support and organisational preparedness act to enhance eService utilisation indirectly through their effect on an individual's attitudes and beliefs. The current study provides a model of examining and explaining voluntary technology adoption behaviour in the workplace.