Abstract
The emergency response to the health care management in the hospital do not have enough systems for providing medical service to the COVID19 patients (e.g., scheduled or nonemergency). Therefore, in this paper, we developed an emergency decision support model for consideration of patients care and admission scheduling (PCAS). The complex decision support model assigns a set of patients into a number of restricted resources like rooms, time slots, and beds depending on satisfying a number of predefined constraints such as disease severity, waiting time, and disease types. This is a crucial issue with multi-criteria decision making (MCDM). In this paper, we first begin an assessment into the admission and care to tackle this issue and collect four factors effecting the admission and care of COVID-19 patients that form a system of criteria. While there is a lot of vague and uncertain data that can be effectively depicted for these indicators by the spherical hesitant fuzzy set, then, we implement a strong MCDM method based on list of aggregation operators to address the patients' hospital admission and care. Last of all, a numerical real-life application about PCAS is provided to demonstrate the validity of the proposed approaches along with relevant discussions, the merits of proposed approaches are also analyzed by validity test. The proposed methodology has been shown to help hospitals manage the admissions and care of COVID-19 patients in a flexible manner.