Abstract
Purpose - Although government investments in IT is growing, it is unclear how and what kind of IT investments lead to desirable E-Government performance. Several studies pertaining to the business value of IT have developed and tested frameworks for IT infrastructure, IT capability and business performance. However, E-Government-related IT investment outcomes cannot be measured by profits and hence requires a separate investigation. E-Government research using theoretical approach has been reported as very scarce in previous studies. This research aims to bridge the gap by developing a model to study IT infrastructure capability and E-Government performance in the emerging context of new IT service delivery models.
Design/methodology/approach - This paper follows a case study method in this research with a priori conceptual framework. The data were collected following an interview method used for deductive theory building.
Findings - The results identified a positive relationship between IT assets and IT infrastructure performance in the presence of service delivery channels and an anticipation of a positive influence of infrastructure performance variables on IT capability which in turn shows positive effect on E-Government performance.
Research limitations/implications - Because the study followed a qualitative approach, the findings from this study are not useful for statistical generalization. However, the analytical framework provides sufficient ground to test E-Government performance.
Practical implications - The study provides insights in the choice of IT infrastructure elements fitting an E-Government strategy.
Social implications - This study provides an integrated framework for measuring E-Government performance, thereby making deployment of IT infrastructure accountable both in terms of IT performance and IT capability. This in turn will lead to improvement in citizen services.
Originality/value - This paper builds on the existing literature on IT assets, IT infrastructure performance, IT infrastructure capability and applies to the E-Government domain.