Abstract
The performance of a sustainable warehouse management system is a multidimensional concept based on the triple bottom line approach. It has been a challenge to identify the key performance indicators for a sustainable warehouse management system and to develop a model for evaluating the direct and indirect indicators. In order to overcome this challenge, this paper describes a method to identify and weight indicators that assess sustainability in a sustainable warehouse management system using structural equation modeling. A comprehensive literature review has been conducted and a questionnaire survey involving experts in the field has been undertaken. A list of 33 key performance indicators for a sustainable warehouse management system has been proposed, and this can be used by policymakers to appraise the sustainability performance of a sustainable warehouse management system. The proposed robust model can weight indicators and evaluate the total effect of each indicator in incorporating sustainability in a sustainable warehouse management system. The developed method could also be applied to weighting indicators for other industries.
•Studies that consider the TBL approach, focusing on the entire warehouse is limited.•Existing models are not able to assess the sustainability level of the entire warehouse.•Lack of a model to weight qualitative and quantitative indicators.•A comprehensive set of KPIs for performance measurement of sustainable warehousing.•A method to increase the level of sustainability in a warehouse in a very cost-effective way.