Abstract
Providing diabetic care to uncontrolled diabetics who are at higher risk for developing complications is very challenging especially during COVID 19 pandemic.To assess satisfaction with diabetes care in a diabetic centre among diabetics during the COVID 19 pandemic and to identify its underlying factors.
A comparative cross-sectional study conducted in a diabetic centre. Target population were diabetic patients who visited the diabetic centre. Data were collected during the period from March 2021 to July 2021 using an online questionnaire based on Diabetes Treatment Satisfaction Questionnaire, General Practice Assessment Survey and Diabetes Clinic Satisfaction Questionnaire DCSQ.The overall satisfaction percentage among the visitors of the diabetic center during the pandemic was 95%. About three fourth of participants visited the diabetic center during the COVID 19. Appointment commitment during the pandemic was evaluated as excellent by most visitors. The average waiting time was 11-20 minutes during the visit. Performance and communication with doctors was rated as excellent by about 60%.More than two thirds of visitors were satisfied with diabetes care during the COVID 19 pandemic.The center satisfies the need of nearly all patients. Further research is needed to investigate factors affecting the satisfaction using a well representative sample representing all population. We recommend more health education campaigns about the importance of DM continuous follow-up to avoid complications.