Abstract
Background: Preoperative anxiety is considered one of the major problems for the patients, which leads to undesirable negative effects on preoperative and postoperative stress, resulting in delayed induction of anesthesia and increased risk of anesthesia. Providing appropriate preoperative information to the pediatric patients and their caregivers to enhance postoperative outcomes. Therefore, in this study we aim to evaluate the parents' satisfaction with the use of the services of the Pediatric Anesthesia Department verifying if they feel satisfaction with the services and outcomes. Methods: This is an observational questionnaire study of parents' satisfaction with the service of pediatric anesthesia at King Abdulaziz Medical City, Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia, which is a tertiary care center. The study was conducted from July 2021 to September 2021. A questionnaire was designed for the study and participants were asked to watch a video explaining the process of anesthesia in the pre-anesthesia clinic setting and fill the survey before discharge. Results: 111 surveys were collected. 85 (76.6%) of the guardians were mothers. The highest age demographic was 1-5 years accounting for 67 (60.4%) of the study population. Parents' satisfaction was significantly impacted by the whole care of their child by (96%). In addition, anesthesia team perceived professionalism and respectfulness were significant for the satisfaction of the parents (96.2%). Conclusions: Our study suggests that the benefits of parents' satisfaction after preoperative education is important to reduce patient anxiety and improve surgical outcomes.