Abstract
As data grow rapidly on social media by users' contributions, specially with the recent coronavirus pandemic, the need to acquire knowledge of their behaviors is in high demand. The opinions behind posts on the pandemic are the scope of the tested dataset in this study. Finding the most suitable classification algorithms for this kind of data is challenging. Within this context, models of deep learning for sentiment analysis can introduce detailed representation capabilities and enhanced performance compared to existing feature-based techniques. In this paper, we focus on enhancing the performance of sentiment classification using a customized deep learning model with an advanced word embedding technique and create a long short-term memory (LSTM) network. Furthermore, we propose an ensemble model that combines our baseline classifier with other state-of-the-art classifiers used for sentiment analysis. The contributions of this paper are twofold. (1) We establish a robust framework based on word embedding and an LSTM network that learns the contextual relations among words and understands unseen or rare words in relatively emerging situations such as the coronavirus pandemic by recognizing suffixes and prefixes from training data. (2) We capture and utilize the significant differences in state-of-the-art methods by proposing a hybrid ensemble model for sentiment analysis. We conduct several experiments using our own Twitter coronavirus hashtag dataset as well as public review datasets from Amazon and Yelp. For concluding results, a statistical study is carried out indicating that the performance of these proposed models surpasses other models in terms of classification accuracy.