Abstract
Crowd management is a flourishing, active research area and must be given attention due to the potential losses, disasters, and accidents that could occur if it were neglected. For the last decade, the crowd management field has witnessed significant advancements; however, more investigative work is still needed. The integration of different crowd detection and monitoring techniques can enhance the control and the performance compared to those of more limited stand-alone techniques. Crowd management encompasses an entire process, from the monitoring stage through the decision support system stage. This sector involves accessing and interpreting information sources, predicting crowd behavior, and deciding on the use of a range of possible interventions based on context. This paper shows a fresh conclusive review of the concept of the crowd, discussing it from several perspectives in light of its defining characteristics, its risks, and tragedies, which may occur due to challenges faced during crowd management, where these conclusions are based on a massive number of scholarly articles that were newly published. Besides, a systematic discussion is shown concerning the steps of managing a crowd, including crowd detection, in which several new methods are reviewed, followed by illustrating both direct and indirect approaches to crowd monitoring and tracking monitoring. The primary purpose of this review is to establish a comprehensive understanding of crowd-related processes. Moreover, it aims to find research gaps to overcome the limitations of using stand-alone techniques in each process and provide support to other researchers' future work.