Abstract
Quality management is a crucial issue for most of the businesses to attain continuous improvement that leads to achieving the organization's mission. There have been many quality management approaches that have been proposed in the literature, however, most of them are slow and have rigid processes when moving from one cycle to another within the management structure to achieve the organization's mission. This paper proposes an efficient and flexible quality management model that integrates a software engineering development model within the Deming's quality model.
The Boehm's software development spiral model is adopted with slight modification, such that within the organization's internal process, the final product or target is achieving the organization's mission. In this model, the process is performed in a spiral fashion, in which, for each cycle the organization gets closer to achieving its mission. The proposed model consists of three quality process levels with the flexibility to add or reduce managemental levels depending on the organization's hierarchy.
A case study of educational quality management system is presented to illustrate the proposed quality model. The case study has shown that, the proposed model can help the organization in managing its processes efficiently and flexibly at different managemental levels to achieve its mission. As most organizations are reluctant in adopting some of the quality models because of their rigidity, the proposed quality management model may help organizations in implementing an efficient and flexible quality management model.