Abstract
The main aim of the study is to explore students and faculty's experience with emergency distance education in the higher education system at the time of COVID-19. This research has employed a quantitative approach where survey questionnaire was used as the instrument for data collection. The data was collected from teachers and students separately. The sample of teachers was 916 and the sample of students was 4623. For both the questionnaires, three point and five-point Likert scale were used to record the responses. The results of this research have indicated that emergency distance education impacted learning experience of teachers and students in Jeddah. The quantitative findings of this study have suggested that supportive and efficient infrastructure is important for the purpose of ensuring smooth learning in the COVID-19 era.