Abstract
In this work, the mobile health services (MHS) approach has been introduced to encourage locals with different educational backgrounds. This work intends to minimize personal interaction hours between patients and doctors in a real-time healthcare environment. The increasing number of pilgrims to Saudi Arabia (SA) demands such an arrangement for the benefit of both people and service provider authorities. Especially dealing with the patients visiting at the time of Ramadan is going to be a challenging task for the authorities and healthcare service providers if some kind of virus spreads in the Kingdom. The recent Corona virus threat is making most of the people panic and almost all the countries in the world are feeling the heat to tackle such a scenario. Due to a famous pilgrim destination, dealing the visitor's flow is always a challenging task. Therefore, the proposed MHS uses the latest applications of neural networks (NN), artificial intelligence (AI), bigdata (BD) and predictive data analytics (PDA) for improving the performance of healthcare operations. At the initial stage of this research, the risk prediction and mitigation process of various events have seen an accuracy of 95 %. Applications of AI and BD are being extensively used to upgrade the patient records and information at a faster rate to enhance the overall performance of healthcare services.