Abstract
The COVID-19 pandemic policies have had a significant impact on the daily commuter flow at the metro rail transit stations. In this study, we propose a modified state-dependent M(n)/G(n)/C/C queuing model for the analysis of commuter flow in the corridor of metro rail transit stations in the COVID-19 situation in order to ensure safe social distance. The proposed model is a finite capacity queuing system with state-dependent commuter arrivals and state-dependent service rates based on the flow-density relationship. First, a mathematical queuing model is developed by using the birth-death process (BDP) and the expected number of commuters, and average area occupied per commuter and blocking probabilities are computed. Then, the accuracy of the proposed model is verified by a discrete-event simulation (DES) framework. (1) The proposed model's results are compared to those of the existing M/G(n)/C/C model. The proposed modified model's sensitivity analysis revealed that the anticipated number of commuters in the corridor remains smaller when the arrival rate is state-dependent. (2) In accordance with COVID-19 protocol, when the facility is congested, commuters are discouraged from entering and a safe social distance is maintained between them. (3) No commuters are impeded, and adequate throughput is ensured from the corridor. The proposed model will assist the metro rail transit station operators in making intelligent decisions regarding the operations in the COVID-19 situation.