Abstract
Introduction :Patient satisfaction with health care is considered to be one of the main objectives of quality care. The satisfaction of the patients has been investigated in different colleges of dentistry in many countries. Assessment of the patients' feedback could help in promoting best quality of treatment.
Aims & Objective. The objective of this study is to determine patients' satisfaction regarding the quality of treatment at dental clinics of the College of Dentistry at Majmaah University.
Material & Method: Self-administrated questionnaire was distributed to patients attending to dental clinics. It was composed of twenty-four closed questions measuring patient satisfaction regarding the dental care provided. This questionnaire had three main themes. First, was the reason why patients chose the dental school and the purpose of the visit. Second, was based on the ease of getting an appointment and staff behavior. Third was related to student/doctor communication and attitude.
Results: A total of 442 questionnaires were collected. Response rate was 88.4% as 442 out of 500 questionnaires were returned. The most of the patients were male (68.1%) whereas female were (31.9%). A total of 424 (95.9%) of the participants agreed that it was easy to get an appointment in the dental clinics and a total of 278 (62.9%) were very satisfied with the performance of the reception. Regarding to the treatment Majority of the participant were satisfied with the treatment provider, 295(66.7%) very satisfied.
Conclusions: The results of the study reported that dental clinics in the college of dentistry in Majmaah university has been successful in achieving participant's satisfaction regarding the services, staff, treatment and patientdentist interaction.