Abstract
Objective: the objective of the study is to assess the satisfaction of patients with their consultation in primary health-care (PHC) centers in Al Madinah province.
Study design: cross-sectional study.
Place and duration of the study: this study was conducted in Al Madinah province for the period of three months starting from April, 2018 to June, 2018.
Material and methods: our research sasmple was 800 adults attending eight PHC centers in Al Madinah province. We designed a data-collecting sheet that included the patient characteristics with a questionnaire that had 18 questions about the satisfaction of the consultation.
Results: The total number of the patient included in this study was 800. more than half of them were male (51.2%). Most of them were Saudi (91%), married (75.6%) and educated (91.2%). More than half 53.3% were dissatisfied, 21.1% were satisfied with consulation while 25.6% were natural. The most important factors affecting satisfaction with consultation was age, income and educational level.
Conclusion: the satisfaction of patient visiting PHC centers in Al Madinah province is suboptimal.