Abstract
The COVID-19 pandemic has created many formidable challenges for educational institutions around
the world. This case study sought to gain insight into South Korean university students’ satisfaction with
online learning during the pandemic. It also obtained participant recommendations for improving online
learning. Participants included 20 South Korean students studying at a university in central South Korea.
Data included open-ended surveys, a focus group, and semi-structured interviews. Most students had mixed
feelings in regard to satisfaction with online classes. A salient result is a need for more interaction in online
classes. Students also provided a wide range of recommendations to improve online learning. Through these
recommendations, university educators and administrators can better optimize online learning during the
COVID-19 pandemic and after the crisis has dissipated.