Abstract
Purpose - The purpose of this paper is to explore the students' opinion of Jawaharlal Nehru University (JNU), New Delhi, regarding the use and success of mobile technology in the library environment for providing better services by library and their expectations from the library through mobile technology.
Design/methodology/approach - A survey was conducted through a well-structured and precise questionnaire circulated personally among 200 students studying in Jawaharlal Nehru University for the academic session 2012-2013.
Findings - The majority of students are in favor of using mobile technology for better services, and it is expected by the students that services should be provided to them by libraries through mobile technology. Furthermore, the study also explores the students' opinion on improved services using mobile technology.
Research limitations/implications - The geographical area of study was confined to the students of the JNU, New Delhi, purely regarding their opinion on use and success of mobile technology by the library. The research results are limited to this environment only.
Originality/value - The paper highlights the students' opinion of JNU regarding the use of mobile technology by the library for better services, and further it also explores the expectations of students from the library through this technology.