Abstract
The present study dealt with the extraction of the implicit knowledge in the Secretariat of the Holy Makkah, which aimed to identify the experts of implicit knowledge in the Secretariat of the Holy Makkah, and the ways and methods used by the Secretariat of the Holy Makkah to draw knowledge from the knowledge experts working for them. The study relied on the use of the descriptive statistic approach to identify methods of extracting knowledge from knowledge experts located in the Secretariat of the Holy Makkah. The tool used is the interview, with the total population of the study (50) persons representing the knowledge experts working in the Secretariat of the Holy Makkah. The study sample consisted of 16 persons, 32% representing former secretaries and former leaders, as well as the second class of leaders in the Secretariat of the Holy Makkah. They were chosen by means of a intentional sample based on selective selection of the sample according to several criteria: Experience, qualification, scientific achievements, positions held. The study concluded that the Secretariat of the Holy Makkah is one of the first governmental sectors in the Kingdom of Saudi Arabia to introduce knowledge management, provide the necessary IT infrastructure for the implementation of knowledge management in the Holy Makkah Municipality, knowledge management, that there is a trend from the Secretariat in the transformation towards the application of information technology in all its works, the presence of awareness of the experts in the knowledge of the importance of information technology in facilitating the municipal work, support the secretariat of the Holy Makkah for electronic archiving projects that. The study showed that 56.25% of the sample have a scientific qualification in the field of engineering in various specialties, The study produced a set of recommendations, the most important of which are: To create a working environment in the Secretariat of the Holy City to transform the implicit knowledge available to institutional knowledge through the creation of efficient and effective policies and methodologies, to empower the work environment and encourage them to create new knowledge of knowledge gained and experience accumulated by retired or departing employees, which is one of the most important sources of implicit knowledge, which must be developed in the mechanisms of extraction, preservation and participation, the establishment of a database of implicit knowledge experts in the Secretariat of the Holy Makkah.