Abstract
Purpose
The purpose of this paper is to document the relation between the bank's regional CEO's emotional bias (optimism and loss aversion) and the delegation of decision rights to the account manager.
Design/methodology/approach
The partial least squares (PLS) method is applied to investigate the degree to which bank's regional CEO delegate decisions and the circumstances that drive variation in delegation.
Findings
The results show that delegation does not appear to be monolithic; instead, the results show that delegation varies with the personal characteristics of the bank's regional CEO.
Practical implications
Banks are invited to take into account the effect of the emotional biases of the directors on the delegation of its power.
Originality/value
The authors put forward an original effort that is intended to discuss in particular the effect of psychological biases on the decentralization of the decision-making rights.