Abstract
For over two decades, e-learning has been recognized as a flexible and faster method compared to the other established methods, especially in enhancing knowledge. Concurrently, the expansion of information technology applications, such as mobile applications and Artificial Intelligence (AI), has provided well-grounded foundations for e-learning to be more reachable. In particular, education can be seen as the most beneficial sector of advancements in e-learning. Machine learning is considered a form of personalized learning that could be used to give each student a specific personal experience through which students are directed to gain their own experience. Web and AI-enabled mobile applications can be recognized as one of the most broadly used platforms for e-learning where machine learning technology can be applied to measure many influences and predictions regarding the quality of e-learning, but we cannot ignore the complexities of use. This study shows the role of machine learning in the user's ability to make use of the course and its contents to measure ease and clarity. Based on a former study shown previously, this paper attempts to pinpoint realities and complexities associated with web and AI-enabled mobile applications by evaluating user preferences. This paper forms the second phase using two user groups (21-30 years) where data were attained using a survey questionnaire to investigate the user preferences when using an application for e-learning. The analysis shows that the future of e-learning has greater potential in web-based applications, as they have more scope for development and improvements compared to mobile applications. The paper concludes with a conceptual framework that works as a machine that stimulates different information and uses e-learning applications that support artificial intelligence techniques. This research provides a solid underpinning for further research into the future of AI-enabled e-learning education and its implication with respect to cost, quality, and usability.