Abstract
Introduction: The family has an important role in the recovery of the intensive care patient. Evidence in the literature reveals the importance of family members' satisfaction with patient care. Because of that, it is crucial to evaluate the level of family satisfaction with the services provided to them and their patients. Methodology: A comparative, descriptive multicenter cross-sectional study was carried out in Saudi Arabia, targeting all Intensive Care Units in both Government and Private Hospitals in all regions equally. Result: A total of 2053 responses were analyzed. A 63.4% satisfaction index was reported for communication with ICU staff, the emotional support and support in decision making reported a 62.9% satisfaction index. The patient's and family's overall needs reported a 56.9% satisfaction index. Also, data showed some discrepancies between government and private hospitals. Discussion: A high satisfaction index among families for the services provided to their patients in intensive care units, compared to the satisfaction index among families in the Arab world, and with a relative level compared with research around the world. Conclusion: This study showed a satisfaction level of 56.9% in meeting the patient's and family's overall needs; many families indicated the need for improvement in the ICU's services. That urges to carry out future researches to identify the families' and patients' needs in detail.