Abstract
Cloud computing is one of the most important changes in information technology last years. The decision to choose a cloud-oriented architecture for an organization is a significant issue. In fact, cloud computing is a new paradigm and has not obtained its maturity yet. With growing cloud computing, although a lot of great promises are along with it, there are a host of concerns and problems. In this regard, the purpose of conducting this study isevaluating the effect of cloud-based information technology for improving organizational performance in the banking industry; alsoit covers the gap in previous researches that have been impractical. In this research, with understanding the banking business areas, and identifying key performance indicators financial, customer, business process, growth and learning perspectives, based on the balanced score card, effectiveness and value-adding of cloud- orientation approach have been assessed in each ofits perspectives. The study population is consisted of two Iranian banks and three payment services providers. Data collection has been conducted through desk and field study, and its tool had been questionnaire. SPSS statistical software and appropriate statistical tests such as mode and median analysis, ratio or binomial test, and Friedman test have been used in order to analyze the data. Based on the results obtained from the research, cloud-based information technology by affecting the banking business areas improves organizational performance of banks in financial, internal processes and customer perspectives and in general improves organizational performance of banks using the weighted average of perspectives.