Abstract
It has often been argued that systems’ failure may result from inadequacies in the treatment of organizational issues, but there is little consensus on what is meant by the term inadequate treatment and how it influences systems’ success. To test several theoretically plausible hypotheses, a questionnaire was mailed to senior information system (IS) executives and 344 valid responses were received. The results of a statistical analysis indicate that higher levels of systems’ success are associated with treating a wide range of organizational issues throughout the development process and ensuring that members of the user community are actively involved.