Abstract
The transformation of e-government in Saudi Arabia is one of the biggest challenges in the IT-related field. E-government services aim to establish a relationship between government and citizens or other governments using information technology. This study will investigate the unused e-government platforms, reasons behind this problem and we will discuss many factors and models that can encourage end-user to use these platforms. This study aims to investigate the reasons behind the difficulty to handle sudden digital transformation and to measure citizens' level of awareness and guide them to Saudi Arabia's 2030 visions. The Activity Theory framework is used to guide the survey creation and to ground the study scientifically. Thus, the survey technique has been used for data collection. Based on 87 responses and the literature reviews the outcome of this study is an integrated model that clarifies the factors that can affect e-Government platform utilization in light of logistics. The proposed model focuses on the development of the Saudi e-government platform based on information logistics. However, in this study, we faced several limitations, thus, for future research, we recommend expanding the sample size to cover different countries and cultures. Replicating this research in different countries could yield generalizability of the study findings. Other factors can be added to this model based on the environment and context of other countries.